The deal, in full.

The agreement

These terms are between you and Dial.Work. Using the service means accepting them. If you are accepting on behalf of an organisation, you are confirming that you can bind it, and "you" means the organisation.

The privacy policy is part of this agreement. Where the two disagree about personal data, the privacy policy wins.

Your account

• Give us information that is true, and keep it current. A number is delegated on the strength of it.
• Keep your sign-in email, and any wallet you sign in with, under your control. Anything done through your account is treated as done by you.
• Tell us promptly if you think someone else has access.
• You must be 18 or older.

What the service is

Dial.Work issues numbers in a private namespace, delegates prefixes and names within it, and routes what arrives at them according to the policy you configure.

It is not a public telephone service

Numbers in the +0 namespace are not part of the public switched telephone network. They are not portable to a carrier, and they are not a replacement for a phone line.

It does not carry emergency calls

You cannot reach 911, 112, or any other emergency service through a Dial.Work number, and no emergency service can call you back on one. Keep a working phone. This one is important enough that we will not bury it.

It is early

Parts of the service are in testing. Features change, and we will tell you before we remove one you are using.

Numbers, prefixes and names

A delegation is a renewable licence to use an address in the namespace. It is not property, you do not own the digits, and it does not survive the end of this agreement. What it does give you is exclusive use for as long as it is current, and the right to renew on the terms in force.

• Some words are held back: safety and emergency terms, our own marks, and names in which somebody else already holds rights. Those are not sold first come, first served.
• Registering a name to take advantage of somebody else's rights in it, or to sell it back to them, is a breach of these terms. We will take it back and we will not refund it.
• If a rights holder shows us a name infringes theirs, we will tell you, hear your side, and decide. Nothing here stops you taking that dispute to a court.
• Reselling or transferring a delegation needs our agreement in writing. Personal names are not transferable at all.

What it costs

One-off and monthly

Most things carry a price to take the delegation and a monthly price to keep it. Both are shown before you pay, and the monthly one renews automatically until you cancel.

Holds

A hold takes an item off the market for the days shown, for a fee that is a fraction of the price. The fee buys the time and is not refundable, and a hold is not a purchase: if you let it lapse the item goes back on sale.

Payment plans

Where offered, instalments are taken by Stripe on the schedule shown at checkout. Miss enough of them and the delegation is suspended, then released.

Tax

Prices exclude sales tax and VAT, which are added where they apply.

Cancel a renewal at any time and it runs to the end of the period you have paid for. We do not charge a cancellation fee. Prices can change, but not mid-term: a change takes effect at your next renewal and we will tell you at least 30 days beforehand.

If we cannot deliver something you paid for, we refund it. Beyond that, fees already paid are not refundable.

What you agree not to do

• Break the law with it, or help anyone else to.
• Send unsolicited bulk or automated calls or messages, or anything else that would breach the TCPA, CAN-SPAM, the ePrivacy rules or their equivalents where your recipients are.
• Impersonate anybody, spoof an identity, or falsify the origin of a call or message.
• Harass, defraud, or endanger anyone.
• Probe, overload, or interfere with the service, or work around its limits.
• Reverse engineer it, except where the law says you may.
• Resell access, unless we have agreed in writing that you may.

What routes through your delegation is your responsibility, including anything sent by software you connect to it.

Suspension and ending it

You can close your account whenever you like. We can suspend or end an account that breaches these terms, that puts the network or another customer at risk, or that has not paid. Except where the risk is immediate, we will tell you what the problem is and give you a fair chance to fix it first.

When the agreement ends, delegations lapse and the addresses return to the registry. Ask within 30 days and we will export what we hold for you.

Who owns what

We own the service, the software, and our marks. You own your data and whatever you route through the service. You give us only the permission we need to run it for you: to store, transmit and display your content for that purpose, and nothing else.

If you send us feedback we may use it without owing you anything for it.

What we do not promise

The service is provided as it is. We do not promise it will be uninterrupted, that every message will arrive, or that it will fit a particular purpose, and to the extent the law allows we exclude the implied warranties that would otherwise say we did. Where we have agreed a service level in writing, that agreement governs instead.

Limits on liability

Neither of us is liable to the other for indirect or consequential loss, lost profits, or lost data. Our total liability for any claim is limited to what you paid us in the twelve months before it arose.

None of this limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not let us limit. Some places do not allow these exclusions, and where that is so, they do not apply to you.

You will cover us against claims brought by somebody else arising from your use of the service or your breach of these terms.

Changes to these terms

We will give account holders at least 30 days' notice by email before a change that affects your rights takes effect. If you do not agree, close your account before then and we will refund the unused part of anything you have prepaid.

Registering from outside the United States

Dial.Work is operated from the United States. The service runs there, the records sit there, and the people who answer you are there. If you register from somewhere else you are asked to say so, and to choose this agreement over the default your location would otherwise supply.

Choosing it means two things. These terms and the laws of the State of Wyoming, United States govern the agreement between us, and a dispute about it is heard there. And you give your explicit consent for your personal data to be transferred to and handled in the United States.

You should know what the second one means before you agree to it. US law does not protect personal data the way the GDPR does. Public authorities there can compel access in ways your own law would not permit, the oversight is different, and your routes to a remedy are narrower and further away.

What this does not do

It does not remove the rights your own law gives you that cannot be signed away. Wherever you live, you keep the right to complain to your data protection authority, to ask us for a copy of your data, and to have it corrected or deleted. We will honour those whether or not you agreed to anything on this page, because a clause saying otherwise would not be worth the pixels: rights of that kind are not ours to take and not yours to give.

Where it does not apply

If the law where you live says a consumer's own courts must hear the case, they will, and the choice of forum above does not stand against it. That is the law doing its job, not a gap in ours.

Taking it back

Write to legal@dial.work and we will withdraw the consent and tell you what it means for your account. Consent you cannot withdraw is not consent.

Law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules. If you are a consumer, this does not take away the protection of the mandatory laws of the country you live in, or your right to bring a claim in its courts.

Talk to us first: legal@dial.work. Most things are settled faster that way than by anybody's lawyer.